Terms & Conditions — ajee Platform Rules

Acceptance of Terms

These Terms and Conditions ("Terms") govern your access to and use of the ajee platform, including the website, mobile interface, all betting markets, casino products, crash games, promotional offers, and any related services provided by ajee ("we", "us", "our", or "the Platform"). By creating an account, logging in to an existing account, or otherwise accessing any part of the ajee platform, you confirm that you have read, understood, and unconditionally agreed to be bound by these Terms in their entirety.

If you do not agree with any provision of these Terms, you must not register an account or use any ajee service. Continued use of the platform after any update to these Terms constitutes acceptance of the revised version. It is your responsibility to review these Terms regularly. The most current version is always published at this page and supersedes all prior versions.

Definitions

The following defined terms are used throughout these Terms and Conditions:

• "ajee" refers to the online gaming platform operated at ajee.io, including all pages, products, services, and sub-sections thereof.
• "Player" / "You" / "User" refers to any individual who has registered a player account on the ajee platform or is accessing the platform with the intent to register.
• "Account" means the individual registered player profile created on the ajee platform, including all associated balance, bet history, bonus records, and personal data.
• "Platform" refers collectively to the ajee website, mobile-optimised browser interface, and all products and services accessible through a registered account.
• "Bonus" refers to any promotional credit, free bet, cashback offer, reload bonus, or other non-cash incentive granted by ajee subject to applicable terms.
• "Real Money Balance" means funds deposited by the player and available for wagering or withdrawal, distinct from any bonus balance.
• "Wagering Requirement" means the total amount a player must bet before bonus-derived winnings become eligible for withdrawal.
• "Bangladesh Standard Time" / "BST" means UTC+6, the official time zone of Bangladesh, used for all time-sensitive operations on ajee.
• "Taka" / "BDT" / "৳" refers to the Bangladeshi Taka, the primary currency used on the ajee platform for players in Bangladesh.
• "Prohibited Person" means any individual under the age of 21, any individual who has voluntarily self-excluded, or any individual located in a jurisdiction where use of the ajee platform is restricted by applicable law.

Eligibility and Registration

3.1 Age Requirement

Use of the ajee platform is strictly restricted to individuals who are 21 years of age or older at the time of registration. This requirement is non-negotiable and applies without exception to all players regardless of their location within Bangladesh or any other jurisdiction. ajee takes underage gambling extremely seriously and employs verification procedures to enforce this restriction.

3.2 Registration Requirements

To register an account on ajee, you must provide accurate, current, and complete information including your full legal name, date of birth, valid contact information, and a chosen username and password. You warrant that all information provided at registration and at any subsequent time is truthful and complete. Providing false or misleading registration information is a material breach of these Terms and may result in immediate account closure.

3.3 One Account Per Person

Each individual is permitted to hold one and only one registered account on the ajee platform. Registering, operating, or benefiting from more than one account — whether under the same or a different name, email address, device, IP address, or payment method — is a serious violation of these Terms. ajee uses automated and manual monitoring systems to detect duplicate accounts. Where duplicate accounts are identified, all accounts in question may be suspended, and any bonus-derived winnings may be forfeited.

3.4 Identity Verification

ajee reserves the right to request identity verification documents at any time, including at registration, before processing a withdrawal, or during a routine account review. Acceptable documents include a valid national identity card (NID), passport, or other government-issued photo identification. Failure to provide requested verification documents within the specified timeframe may result in suspension of withdrawal privileges or account closure.

3.5 Jurisdiction

It is your sole responsibility to determine whether accessing and using the ajee platform is lawful in your jurisdiction. ajee makes no representation that its services are appropriate or legally available in any particular location. If you access ajee from a jurisdiction where online gaming is prohibited or restricted, you do so entirely at your own risk and without any claim against ajee.

Account Management

4.1 Account Security

You are solely and entirely responsible for maintaining the confidentiality of your ajee login credentials, including your username and password. You must not share your login details with any other person. You must not allow any other person to access the platform using your account. ajee will treat any activity conducted through your account as having been authorised by you, and you will be responsible for all bets placed, games played, deposits made, and any other actions taken under your account.

ajee staff will never ask you to provide your password through any channel, including live chat, email, or phone. If you receive any communication claiming to be from ajee and requesting your password, treat it as fraudulent and report it to [email protected] immediately.

4.2 Reporting Unauthorised Access

If you believe your account has been accessed without your authorisation, you must notify ajee support immediately at [email protected]. ajee will investigate the matter and may temporarily suspend the account pending investigation. ajee cannot be held responsible for losses arising from unauthorised access where the account holder failed to maintain adequate security of their login credentials.

4.3 Account Information Updates

You must keep your account information — including contact details such as email address and phone number — up to date at all times. Notifications relating to account security, verification requirements, promotional eligibility, and withdrawal status will be sent to the contact details on file. ajee is not responsible for communications that fail to reach you as a result of outdated account information.

4.4 Account Dormancy

An account is considered dormant if it has not been accessed by the player — via successful login — for a continuous period of 12 months. ajee reserves the right to apply a monthly administrative fee to dormant account balances after the initial 12-month period in accordance with applicable platform policy at that time. Players will be notified prior to any deduction. The platform will make reasonable efforts to contact the player using the email address on file before applying any dormancy charge.

Deposits and Payments

5.1 Accepted Payment Methods

ajee currently supports the following deposit methods for players in Bangladesh: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank transfer, City Bank transfer, BRAC Bank transfer, Islami Bank transfer, Sonali Bank transfer, Visa, and Mastercard. The available methods displayed on your account deposit screen at the time of transaction represent the current live options. ajee reserves the right to add or remove payment methods at any time without prior notice.

5.2 Deposit Currency and Minimums

All deposits are processed in Bangladeshi Taka (BDT). The minimum single deposit amount is ৳500. There is no maximum deposit limit defined in these Terms; individual transaction limits may apply depending on your chosen payment method and any responsible gaming limits you have voluntarily set on your account.

5.3 Deposit Processing Time

Deposits made via bKash and Nagad are typically credited to your ajee account balance within 3 minutes of the transaction being confirmed by the payment provider. Bank transfer deposits may take up to 1 business day to reflect. ajee does not charge any fees on deposits; however, your payment provider may apply their own transaction charges which are outside ajee's control.

5.4 Own-Name Payment Rule

All deposits must be made from a payment account — mobile banking wallet or bank account — that is registered in your own legal name and matches the name on your ajee account. Payments originating from third-party accounts, including those belonging to family members, friends, or any other individual, are not permitted. Where a third-party payment is identified, ajee reserves the right to reverse the deposit, withhold any associated winnings, and close the account.

Withdrawals

6.1 Withdrawal Eligibility

Withdrawals may only be requested by players whose accounts are in good standing, whose identity has been verified to ajee's satisfaction, and whose account balance consists of real-money funds (or bonus funds that have fully satisfied the applicable wagering requirements). Withdrawal requests made while an account is under review, suspended, or subject to an active investigation may be held pending resolution of the matter.

6.2 Minimum Withdrawal

The minimum withdrawal amount is ৳1,000. Requests below this amount will not be processed. There is no stated maximum single withdrawal; however, ajee reserves the right to process large withdrawals in instalments and to request additional verification documentation for withdrawals above certain thresholds as part of standard security procedures.

6.3 Withdrawal Method

Withdrawals will be processed to the same payment method used for the corresponding deposit where this is technically feasible. This policy exists to prevent money laundering and ensures funds are returned to their original source. Where the original deposit method is no longer available or cannot receive funds, ajee will contact you to agree on an alternative method. Under no circumstances will withdrawals be processed to a third-party account.

6.4 Processing Times

ajee aims to process withdrawal requests within 24 hours of approval. Mobile banking withdrawals via bKash and Nagad are typically completed within 3–6 hours of processing. Bank transfer withdrawals may take 1–2 business days to appear in your bank account. Processing times may be extended during peak periods, public holidays (including Eid, Victory Day on December 16, and Independence Day on March 26), or when additional verification is required.

6.5 Withdrawal Fees

ajee does not charge a fee for standard withdrawal processing. Your payment provider may apply their own outbound transaction fees which are entirely outside ajee's control. ajee is not responsible for any charges levied by your bank, mobile wallet provider, or card issuer in connection with receiving a withdrawal.

Bonuses and Promotions

7.1 Welcome Bonus

New players who register and make a qualifying first deposit on ajee are eligible for the welcome bonus of up to ৳20,000. The bonus is credited automatically following confirmation of the qualifying deposit. The welcome bonus is available only once per player, per household, per device, and per payment method. Any attempt to claim the welcome bonus multiple times through duplicate accounts will result in forfeiture of all associated funds and may result in account closure.

7.2 Wagering Requirements

All bonuses issued by ajee — including the welcome bonus, reload bonuses, cashback offers, free bets, and any other promotional credit — are subject to wagering requirements before any winnings derived from the bonus may be withdrawn. The specific wagering multiplier applicable to each bonus is stated clearly in the individual promotion's terms at the time the offer is presented. Players are strongly advised to read the full terms of each promotion before accepting any bonus.

7.3 Bonus Expiry

Bonuses and associated winnings that have not met the applicable wagering requirement within the stated validity period will expire automatically and be removed from the account balance without notice. The validity period for each bonus is stated in its individual terms. Expired bonuses cannot be reinstated under any circumstances.

7.4 Bonus Abuse

ajee monitors all bonus claims for signs of abuse, including but not limited to: creating multiple accounts to claim welcome bonuses; using low-risk betting strategies specifically designed to meet wagering requirements with minimal risk (commonly known as "bonus whoring" or "bonus abuse"); and exploiting errors in bonus calculations. Where bonus abuse is detected, ajee reserves the right to void the bonus, cancel associated winnings, and close the account.

7.5 General Bonus Conditions

• Bonuses are non-transferable and may not be moved between accounts.
• Only one bonus may be active per account at any given time unless otherwise stated.
• ajee reserves the right to modify, suspend, or withdraw any bonus offer at any time without prior notice.
• In the event of any dispute regarding bonus terms, ajee's interpretation shall be final and binding.
• Seasonal promotions tied to BPL, IPL, T20 World Cup, and other cricket events are subject to their own specific promotional terms published at the time of the offer.

Betting and Gaming Rules

8.1 Sports Betting

All sports bets placed on the ajee platform are subject to the specific rules for the relevant sport and market type. Cricket betting markets — including BPL, IPL, T20 World Cup, ICC events, and Bangladesh Tigers fixtures — are governed by the cricket betting rules published in the Sports Rules section of the platform. In the event of a discrepancy between general betting terms and sport-specific rules, the sport-specific rules take precedence.

8.2 Live In-Play Betting

Live in-play bets are accepted subject to the availability of the market at the time the bet is submitted. ajee reserves the right to suspend in-play markets at any time, including during significant match events such as wickets, run-outs, reviews, or weather interruptions. Bets submitted during a market suspension period will be rejected. Confirmed in-play bets that have been accepted and assigned a bet reference number are binding.

8.3 Abandoned and Void Events

If a sporting event is abandoned, postponed, or cancelled after betting markets have opened, bets will be settled in accordance with ajee's rules for the relevant sport. For cricket, where fewer than a minimum number of overs has been completed, bets may be voided and stakes returned. Specific void conditions are detailed in the cricket betting rules. For casino games and slots, interrupted game sessions due to technical failure are governed by Section 8.5 below.

8.4 Errors and Obvious Mistakes

ajee reserves the right to void any bet placed at odds or under conditions that are clearly erroneous — including where odds were incorrectly displayed due to a technical error, data feed failure, or human input mistake. Where a bet is voided under this provision, the stake will be returned to the player's account. ajee will not compensate players for anticipated winnings from bets voided due to obvious errors.

8.5 Casino and Slot Game Interruptions

In the event of a technical interruption during a live casino game or slot session — including disconnection from the game server — ajee's systems will record the state of the game at the point of interruption. Where possible, interrupted games will be resumed or resolved automatically in accordance with the game provider's rules. Where a game cannot be resumed, the round in progress will typically be voided and the corresponding bet returned. ajee is not liable for losses arising from player-side technical issues such as internet disconnection.

Prohibited Activities

The following activities are strictly prohibited on the ajee platform and constitute a serious breach of these Terms. Engaging in any prohibited activity may result in immediate account suspension, permanent closure, forfeiture of all account balances, and reporting to relevant authorities where applicable.

• Fraudulent activity: Using stolen, cloned, or fraudulently obtained payment details to deposit funds or claim bonuses.
• Money laundering: Using the ajee platform to deposit, transfer, or withdraw funds derived from illegal activities, or to obscure the source of funds.
• Match fixing and insider information: Placing bets using material non-public information or in connection with any scheme to fix, manipulate, or otherwise corrupt the outcome of a sporting event.
• Automated betting software: Using bots, scripts, artificial intelligence tools, or any automated software to place bets, interact with casino games, or otherwise exploit the platform in a manner not available to regular players using a standard browser.
• Collusion: Coordinating with other players to gain an unfair advantage in any game, including poker, live casino games, or tournament formats.
• Chargebacks: Initiating a payment reversal or chargeback with your bank or payment provider for deposits made to ajee. Chargebacks are treated as a breach of these Terms and will result in immediate account closure.
• Underage gambling: Registering an account, depositing, or placing bets while under the age of 21.
• Self-exclusion breach: Attempting to register a new account or access the platform during an active self-exclusion period.
• Exploiting technical errors: Deliberately exploiting any bug, glitch, or error in the platform's software to gain an unfair advantage or extract funds beyond what would be available under normal operating conditions.

Responsible Gaming

ajee is committed to promoting responsible gaming across all of its products and services. We believe that online gaming should be an enjoyable leisure activity conducted within freely chosen personal boundaries. ajee provides a comprehensive suite of responsible gaming tools that are available to every registered player at no cost and without requiring contact with support to activate.

10.1 Available Responsible Gaming Tools

• Deposit Limits: Set daily, weekly, or monthly limits on the total amount you can deposit into your ajee account. Limits take effect immediately when reduced; increases to limits are subject to a 48-hour cooling-off period.
• Session Time Reminders: Configure automatic reminders that notify you when you have been actively playing for a specified duration during any single session.
• Cooling-Off Periods: Temporarily suspend your account for a defined period (24 hours, 7 days, 30 days, or up to 6 weeks). During a cooling-off period, you will not be able to log in to your account or place bets.
• Self-Exclusion: Permanently or indefinitely exclude yourself from the ajee platform. Once a permanent self-exclusion is applied, it cannot be reversed. During any self-exclusion period, ajee will make reasonable efforts to identify and refuse any registration or login attempt by the self-excluded individual.

10.2 Seeking Help

If you feel that your gambling is becoming a problem — or if someone you know is showing signs of problem gambling — we encourage you to seek assistance. All players on ajee have access to self-assessment tools and responsible gaming resources through the dedicated Responsible Gaming page. ajee's support team is available 24/7 to assist with activating any of the above tools and can be reached at [email protected].

Suspension and Closure

11.1 Suspension by ajee

ajee reserves the right to suspend any account temporarily at its sole discretion if there is a reasonable basis to believe that the account is involved in fraudulent activity, prohibited betting behaviour, bonus abuse, identity misrepresentation, or any other breach of these Terms. During a suspension period, the player will not be able to log in, deposit, withdraw, or place bets. ajee will investigate the matter and notify the player of the outcome within a reasonable timeframe.

11.2 Permanent Closure by ajee

ajee reserves the right to permanently close any account where a serious or repeated breach of these Terms has been confirmed. Upon permanent closure by ajee for cause (i.e., a confirmed breach), any real-money balance (excluding bonus funds and bonus-derived winnings) may be returned to the player via the original deposit method at ajee's discretion, net of any amounts owed to ajee. Bonus balances and winnings derived from bonus funds will be forfeited in all cases of closure for cause.

11.3 Closure by Player Request

Players may request closure of their ajee account at any time by contacting support at [email protected]. Prior to closure, all pending withdrawal requests will be processed in the normal course. Real-money balances remaining in the account at the time of confirmed closure will be paid out via the most recently used withdrawal method. Accounts closed by player request may be reopened subject to standard verification procedures, unless the closure was requested as part of a self-exclusion.

11.4 Closure During Self-Exclusion

Where an account is closed as part of a voluntary self-exclusion, any real-money balance will be returned to the player via the original deposit method within 5 business days. Bonus balances active at the time of self-exclusion will be removed. ajee will not reopen an account that was closed under a permanent self-exclusion request under any circumstances.

Intellectual Property

All content on the ajee platform — including but not limited to the ajee brand name, logo, website design, user interface layouts, graphics, text, software, game interfaces, promotional materials, and any other content created by or for ajee — is the exclusive intellectual property of ajee or its licensed content providers and is protected by applicable intellectual property laws.

Players are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the ajee platform solely for personal, non-commercial entertainment purposes. This licence does not grant any right to copy, reproduce, distribute, modify, create derivative works from, publicly display, or exploit any ajee content for any commercial purpose. Any unauthorised use of ajee intellectual property may result in legal action.

Game content provided by third-party game studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — remains the intellectual property of those respective providers and is used by ajee under licence. Players have no rights whatsoever in relation to third-party game content beyond the right to participate in the game for personal entertainment.

Limitation of Liability

To the maximum extent permitted by applicable law, ajee shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the platform, including but not limited to: loss of profits, loss of anticipated winnings, loss of data, loss of business, or any other financial or non-financial loss of any kind.

ajee's aggregate liability to any individual player for any claim arising under or in connection with these Terms shall not exceed the total amount deposited by that player into their ajee account in the 30-day period immediately preceding the event giving rise to the claim.

ajee does not guarantee that the platform will be available at all times without interruption. The platform may be temporarily unavailable due to scheduled maintenance, unscheduled technical issues, third-party service failures, or circumstances beyond ajee's reasonable control (including force majeure events such as natural disasters, acts of government, or widespread telecommunications failures).

Privacy and Data

ajee collects, processes, and stores personal data provided by players in connection with account registration, identity verification, payment processing, and platform usage. The collection and use of your personal data is governed by the ajee Privacy Policy, which forms an integral part of these Terms and Conditions and should be read alongside them.

By registering an account on ajee, you consent to the collection and processing of your personal data as described in the Privacy Policy. You have the right to request access to, correction of, or deletion of your personal data subject to the provisions of the Privacy Policy and applicable data protection requirements. Requests relating to personal data should be directed to [email protected].

ajee uses SSL/TLS encryption across the entire platform to protect data in transit. Account passwords are stored in encrypted form. ajee will never share your personal data with third parties for marketing purposes without your explicit consent. Data may be shared with payment processing partners, identity verification providers, and regulatory authorities strictly as required to operate the platform and comply with applicable obligations.

Amendments to These Terms

ajee reserves the right to amend, update, or replace these Terms and Conditions at any time. When material changes are made, ajee will make reasonable efforts to notify registered players by posting a notice on the platform or sending a notification to the email address on file. The updated Terms will be effective from the date specified in the notice, which will not be fewer than 7 days after the notice is published except where changes are required on shorter notice due to legal, regulatory, or security reasons.

Your continued use of the ajee platform after the effective date of any amended Terms constitutes your acceptance of the revised version. If you do not agree to the amended Terms, you must cease using the platform and may request account closure in accordance with Section 11.3. It is your responsibility to check this page regularly to remain informed of the current version of these Terms.

Governing Law and Dispute Resolution

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws applicable to ajee as an internationally operated offshore gaming platform. Nothing in this clause limits your statutory rights under applicable consumer protection legislation.

16.1 Informal Resolution

In the event of any dispute between you and ajee, we encourage you to contact our support team in the first instance at [email protected] with a clear description of the issue. The majority of disputes are resolved informally within 5 business days. ajee is committed to treating all complaints fairly, transparently, and in a timely manner.

16.2 Formal Complaints

If your dispute is not resolved to your satisfaction through informal contact with our support team, you may submit a formal written complaint to [email protected] with the subject line "Formal Complaint". ajee will acknowledge receipt of a formal complaint within 2 business days and will provide a substantive written response within 14 business days of receipt. All formal complaints are reviewed by a senior member of the ajee team who was not involved in the original dispute.

16.3 Final Resolution

Where a formal complaint is not resolved to the player's satisfaction following ajee's substantive response, the matter may be referred to an independent dispute resolution body. Details of the applicable dispute resolution process will be provided in ajee's formal complaint response. Decisions reached through the independent dispute resolution process are final and binding on both parties.

Contact Information

If you have any questions, concerns, or requests relating to these Terms and Conditions, your account, payments, bonuses, or any other aspect of the ajee platform, our support team is available 24 hours a day, 7 days a week, 365 days a year — including during Eid, Pohela Boishakh, Victory Day, and all other public holidays observed in Bangladesh.

• Support Email: [email protected] (plain text — not a clickable link)
• Response Time: General enquiries are typically answered within 3 hours. Formal complaints within 2 business days.
• Time Zone: All support operations run on Bangladesh Standard Time (BST, UTC+6).
• Language: Support is available in English.