Responsible Gaming — Play Smart with ajee
Gaming should be entertaining, not stressful. ajee is deeply committed to the welfare of every player across Bangladesh. This page outlines the tools, resources, and guidelines available to help you stay in full control of your gaming activity — from setting personal deposit limits to activating a complete self-exclusion. Your wellbeing matters more to us than any wager placed on this platform.
Your Responsible Gaming Toolkit
ajee provides six practical tools that put you in complete control of how you engage with the platform
Set a daily, weekly, or monthly cap on how much you can deposit into your ajee account. Once a limit is active, the platform will decline any deposit attempt that exceeds it during the nominated period. Reducing a limit takes effect immediately. Increasing a limit is subject to a 7-day cooling-off period to prevent impulsive decisions. You can set or adjust your deposit limit at any time through your account settings or by contacting [email protected].
Control the maximum amount you can stake on a single bet or game round within a defined time window. Wager limits are particularly useful for players who enjoy high-frequency games such as crash games or slot spins, where individual bet sizes can accumulate quickly. Setting a wager limit ensures your entertainment budget stays predictable no matter how long a session runs.
Set a maximum duration for any single gaming session. When your nominated time limit is reached, ajee will display a clear notification prompting you to take a break. You can configure session reminders at 30-minute, 1-hour, or 2-hour intervals. Keeping track of time spent gaming is one of the most effective habits for maintaining a healthy relationship with online betting and casino play.
If you feel you need a short break from gaming, activate a time-out period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out your account remains open but all betting, deposit, and game-access functions are suspended. This tool is designed for players who want to step back and reflect without permanently closing their account. Time-outs take effect within minutes of being requested via [email protected].
Self-exclusion is the most powerful responsible gaming tool available on the ajee platform. When you self-exclude, your account is fully suspended for a minimum period of 6 months, with options extending to 1 year, 2 years, 3 years, or permanent exclusion. During self-exclusion, you cannot log in, deposit, or place any bets. You will also be removed from all marketing lists. Self-exclusion requests are processed within 24 hours and are strictly non-reversible during the chosen period. To activate self-exclusion, email [email protected] with the subject line "Self-Exclusion Request".
Request a full activity statement showing your betting history, total amounts deposited, total amounts withdrawn, and net gaming result over any period since account creation. Reviewing your activity statement regularly is a practical way to stay informed about your gambling spend and make evidence-based decisions about whether your current level of play remains comfortable and sustainable for you.
What Does Responsible Gaming Mean at ajee?
Responsible gaming at ajee means treating betting and casino play as a form of entertainment — not as a way to make money, solve financial problems, or cope with stress. Every game on the ajee platform, from BPL cricket markets to live casino tables to slot spins, is designed to be enjoyed within personal budgets and time boundaries that each player sets for themselves.
ajee believes that the vast majority of players across Bangladesh who enjoy our platform do so safely and within their means. Our responsible gaming framework is designed to support that majority while also providing a clear and accessible safety net for any player who begins to experience difficulties.
The foundation of responsible gaming at ajee rests on four principles: Awareness — understanding the risks of gambling before you play; Control — using the tools available to stay within pre-set limits; Balance — keeping gambling as one leisure activity among many, not an obsession; and Transparency — being honest with yourself about whether the activity is still enjoyable.
We encourage all ajee players to set a personal entertainment budget before each session — an amount they are fully comfortable losing — and to stop playing once that budget is reached, regardless of the current game outcome. Never chase losses. A losing streak on the cricket betting markets or in a slot game session does not change the underlying odds of any future outcome.
How to Request Support at ajee
Recognise the Concern
The first step is acknowledging that gaming may have moved beyond entertainment. This might mean reviewing your recent activity statement and noticing that your spend has exceeded your original budget, or that you have been playing more frequently than you intended.
Use an Immediate Tool
Activate a time-out period through your account settings or by emailing [email protected]. This gives you breathing room to think clearly without the platform remaining accessible during a vulnerable moment.
Contact ajee Support
Reach out to the ajee responsible gaming team at [email protected] with the subject line "Responsible Gaming Help". Our team is available 24/7, 365 days a year including Eid and all Bangladeshi public holidays. All enquiries are handled with complete confidentiality.
Set a Long-Term Plan
Work with the ajee support team to configure deposit limits, wager limits, or a full self-exclusion. If you feel that professional counselling support would help, our team can point you toward appropriate community and health resources available in Bangladesh.
Monitor and Review
Once limits or a cooling-off period are in place, request periodic activity statements to track your gaming activity against your personal budget. Review these statements honestly and adjust your limits if needed. ajee's responsible gaming team can assist with any review at any time.
Warning Signs of Problem Gambling
Recognising these signs early — in yourself or someone you care about — is the first step toward getting the right support
Quick Self-Assessment
Honest answers to the following questions can help you gauge whether your current gaming habits remain within a healthy range
Protecting Vulnerable Players
ajee recognises that certain individuals may be more vulnerable to gambling-related harm than the general population. This includes people experiencing financial hardship, mental health challenges, recent bereavement, or major life stressors. ajee's responsible gaming framework is designed to provide an additional layer of protection for vulnerable players.
Our customer support team is trained to identify patterns of play that may indicate distress — such as unusually rapid successive deposits, repeated attempts to override limit controls, or communications that suggest emotional strain. Where such patterns are identified, our team will proactively reach out to the player to check in and, where appropriate, suggest account controls.
If you are concerned about a friend or family member who you believe may be experiencing gambling-related difficulties, you can contact us at [email protected]. While we cannot share individual account information with third parties for privacy reasons, we can offer guidance on how to have supportive conversations and what resources may be available.
- ajee will never target players who have self-excluded with marketing materials
- Players who activate any limit tool will not receive promotional bonus offers encouraging them to increase their spend
- Support staff are available at any hour to assist — including during Eid, Pohela Boishakh, and all Bangladeshi public holidays
- Account verification checks include mandatory age confirmation for every new player
Responsible Gaming Commitments
ajee makes the following formal commitments to every player on the platform as part of our responsible gaming policy:
- No marketing to self-excluded players. Once a self-exclusion is in place, all marketing communications to that account are permanently suspended for the duration of the exclusion period.
- Transparent odds and game information. All game return-to-player (RTP) percentages and cricket odds are displayed clearly so players can make fully informed decisions before placing any stake.
- No pressure tactics. ajee does not use countdown timers, false scarcity messaging, or high-pressure pop-ups designed to push players into deposits or bets they have not independently decided to make.
- Fair and tested games. All slot games, crash games, and live casino products available on ajee are sourced from certified providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — and are tested for fairness by independent third parties.
- Prompt limit implementation. All requests to reduce deposit limits, activate time-outs, or initiate self-exclusion are processed as a priority. Reductions take effect immediately; self-exclusion is active within 24 hours of request.
- No chasing communications. ajee will never send "win-back" emails or push notifications to a player who has voluntarily reduced their activity or taken a break from the platform.
Get Help — We Are Here 24/7
No matter what time it is in Bangladesh, the ajee responsible gaming team is ready to listen and to help
Email Support
Send your responsible gaming request or concern to our dedicated support team. All enquiries are handled confidentially and with care.
Self-Exclusion
Email us with the subject "Self-Exclusion Request" and your account will be suspended within 24 hours. Choose from 6 months up to permanent exclusion.
Limit Requests
To set or reduce a deposit or wager limit, email us with the subject "Limit Request". Reductions are applied to your account immediately upon processing.
Play Responsibly — Enjoy ajee at Its Best
Gaming is most enjoyable when it stays within your personal limits. Explore everything ajee has to offer — from BPL and IPL cricket betting to live casino and slots — with your responsible gaming tools always available. 21+ only.