ajee Frequently Asked Questions

ajee requires a valid government-issued identity document to complete KYC verification. Accepted documents include a National ID card (NID), passport, or birth certificate for Bangladeshi players. Upload a clear photo of the front and back of your chosen document through the account verification section. Most verifications are reviewed and approved within 24 hours. Verified accounts unlock higher withdrawal limits and full access to all promotions.

ajee operates as an internationally licensed offshore online gaming platform. Players in Bangladesh access the platform under the offshore licensing framework that governs the site. ajee uses SSL encryption, certified fair-play game providers, and industry-standard security practices to protect every player. We recommend all players review their local laws before registering. ajee does not make specific claims about local regulatory approval.

You can reset your ajee password directly from the login page by clicking the "Forgot Password" link. Enter the mobile number linked to your account and ajee will send a one-time password (OTP) to that number. Use the OTP to access a password reset screen where you can set a new secure password. If you no longer have access to the registered mobile number, contact [email protected] with proof of identity.

No — ajee strictly limits each player to one account per person. Holding multiple accounts is a violation of the platform's terms and conditions and may result in all associated accounts being suspended and balances forfeited. If you already have an account and are having trouble accessing it, please contact [email protected] rather than creating a new registration.

Nagad deposits on ajee are processed instantly in most cases, with funds appearing in your account balance within 1–5 minutes of a successful Nagad transaction. If your deposit does not appear within 15 minutes, take a screenshot of the Nagad transaction confirmation and contact ajee support at [email protected] with the transaction reference number. Processing delays are uncommon but can occasionally occur during peak traffic periods.

The minimum withdrawal amount on ajee is ৳500 for mobile financial services including bKash, Nagad, Rocket, and Upay. For bank transfers to accounts at Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, or Sonali Bank, the minimum withdrawal is ৳1,000. Your account must be fully KYC-verified before any withdrawal can be processed. Bonus-derived funds are subject to wagering requirements before they become eligible for withdrawal.

Withdrawals to bKash, Nagad, Rocket, and Upay are typically processed within 1–4 hours of the request being submitted during business hours. Bank transfers to Bangladeshi banks such as Dutch-Bangla Bank and BRAC Bank generally take 1–2 business days to reflect in your account. All withdrawals are reviewed by ajee's payments team before dispatch. Withdrawal times may be slightly longer during high-volume periods or public holidays.

ajee does not charge platform fees on standard deposits or withdrawals. Your mobile financial service provider — bKash, Nagad, Rocket, or Upay — may apply their own standard transaction charges as per their individual fee structures, which are outside ajee's control. Bank transfer withdrawals are also processed without ajee charging an additional fee, though your bank may apply standard transfer charges.

Yes, ajee accepts deposits via bank transfer from major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank. To make a bank deposit, select the bank transfer option in the Deposit section of your ajee account and follow the payment instructions provided. Bank transfer deposits may take 2–6 hours to be credited compared to the near-instant processing of bKash and Nagad.

ajee offers a wide range of cricket betting markets covering match winner, toss winner, top batsman, top bowler, total runs over/under, first wicket method, player performance specials, and live ball-by-ball in-play markets. BPL (Bangladesh Premier League), IPL, ICC T20 World Cup, Test matches, and ODI series featuring Bangladesh Tigers are regularly covered. The depth of available markets can vary between international fixtures and domestic tournaments.

Yes — all slot games available on ajee are sourced from certified, internationally recognised providers including Pragmatic Play, NetEnt, and Microgaming. Every game uses a certified Random Number Generator (RNG) that is independently audited to ensure fair and unpredictable outcomes. Each slot title displays its Return to Player (RTP) percentage, which represents the theoretical long-run payout rate. ajee does not modify game outcomes or RTP settings.

Yes — ajee is fully optimised for mobile play directly through your smartphone browser. No app download is required. The platform works on Android and iOS devices and is tested across popular Bangladeshi mobile models. Simply visit ajee.io in your mobile browser, log into your account, and access all cricket betting markets, slot games, live casino tables, and crash games including Monster Crash.

Monster Crash is ajee's featured crash-style game where a multiplier climbs from 1x upward and players must cash out before the monster crashes the round. The longer you wait, the higher the potential payout — but if the crash happens before you cash out, the bet is lost. Monster Crash is fast-paced, rounds last seconds, and the game is available 24/7. It is one of the most popular games among ajee players in Bangladesh.

Yes — ajee Casino features a full live casino lobby powered by providers including Evolution Gaming and Ezugi. Available live games include Live Baccarat, Live Roulette, Live Blackjack, Live Teen Patti, Live Andar Bahar, and game show formats such as Crazy Time. All live tables are streamed in real time with professional dealers and support HD video quality even on mid-range mobile connections common across Bangladesh.

A wagering requirement is the number of times you must bet the bonus amount before it converts into withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to place ৳20,000 in total bets using the bonus before the balance can be withdrawn. Not all game types contribute equally toward wagering — slot games typically contribute 100%, while live casino games may contribute at a lower rate. Check the specific terms on the ajee Bonus page.

ajee runs periodic free spins promotions on selected slot titles from providers such as Pragmatic Play and NetEnt. Free spins are typically awarded as part of deposit match promotions, seasonal offers around events like Eid or Pohela Boishakh, or as loyalty rewards for active players. The number of free spins, eligible games, and associated wagering requirements are detailed on the Bonus page at the time the promotion is active.

ajee rewards consistent players through an ongoing loyalty programme. As you accumulate betting activity across cricket, slots, live casino, and crash games, you progress through loyalty tiers that unlock benefits such as enhanced withdrawal limits, personalised bonus offers, dedicated account management, and priority support. Full details of the current loyalty programme structure are available on the Bonus page or by contacting [email protected].

Yes — ajee allows players to opt out of promotional and bonus communications at any time. To stop receiving bonus offers, email [email protected] with the subject line "Unsubscribe from Promotions" and your registered account details. Players who have activated any responsible gaming limit tool — including deposit limits, time-outs, or self-exclusion — are automatically removed from all marketing lists as part of ajee's responsible gaming commitments.

The minimum age to register and play on ajee is 21 years. This applies to all products on the platform including sports betting, live casino, slot games, and crash games. During account verification, ajee requires proof of age through a valid government-issued ID. Any account found to belong to a person under 21 will be immediately closed. ajee is firmly committed to preventing underage gambling in Bangladesh.

To activate self-exclusion on ajee, send an email to [email protected] with the subject line "Self-Exclusion Request" and your registered mobile number. Self-exclusion periods are available for 6 months, 1 year, 2 years, 3 years, or permanently. Once active, your account is fully suspended — you cannot log in, deposit, or place bets, and all marketing communications stop immediately. Self-exclusion requests are actioned within 24 hours and are non-reversible during the chosen period.

Yes — ajee allows you to set daily, weekly, or monthly deposit limits on your account. Once a limit is active, the platform will decline any deposit attempt that exceeds it within the nominated period. You can request a deposit limit reduction at any time via [email protected] and it takes effect immediately. Increasing a limit is subject to a 7-day cooling-off period. Using deposit limits is one of the most effective responsible gaming tools available on ajee.

The ajee customer support team is available 24 hours a day, 7 days a week, including all Bangladeshi public holidays. You can reach the team by emailing [email protected]. For responsible gaming requests such as self-exclusion, time-out activation, or deposit limit changes, use the appropriate subject line in your email so the request is prioritised. General account and payment queries are typically responded to within 3 business hours.